Legal & trust
Suggested text for your privacy policy
Ready-to-paste paragraphs for your app's privacy policy that describe what Wutbug captures and why.
Effective: [Effective date]
Contents
If you install Wutbug in your application, you are the controller of your users' data and you must inform them. These paragraphs describe how the widget actually works with its default configuration. Copy them, replace the fields in square brackets and adjust them to your configuration (for example, if you enable auto-capture or change retention).
Main text
Problem reporting. Our application includes a form for reporting technical problems, provided by Wutbug ([Wutbug legal company name], Chile), which acts as a processor on our behalf. When you use the "Report a problem" button and submit the form, we receive your description and, if you provide it, your email; a screenshot, which you can annotate or remove before submitting; a reconstruction of your activity on the page during approximately the last 2 minutes (page structure, clicks and scrolling); the browser's technical logs (console messages and network requests); and browser and device data, such as type and operating system, language, time zone, screen size, connection type, the page URL and, in some browsers, the battery level. If you were signed in, we also associate the report with your [identifier / email / username].
Before leaving your browser, the values you type into forms, passwords, card numbers, access tokens and cookies are automatically hidden. This data is kept only in your browser's memory and is not sent unless you submit a report. If you wish, you can also record your screen; it is only recorded if you start it and authorize it in your browser.
We use this information solely to reproduce, diagnose and fix errors in our application and, if you left us your email, to reply to you about your report. The legal basis is [our legitimate interest in keeping the service working properly / your consent]. Reports are stored on servers located in the United States and are automatically deleted after [30] days. You can exercise your rights of access, rectification, erasure or objection by writing to [your privacy email].
Share link (enabled by default)
If you leave the "The reporter receives a share link" option enabled, add:
When you submit a report, you will receive a link to your report (including the reconstruction of your activity and the technical logs, with sensitive data already hidden) so that you can share it with whomever you wish. Anyone with that link will be able to view it until the report is deleted or we disable the link.
If you enable auto-capture in "automatic" mode
Add this paragraph if you configure autoCapture.mode: 'auto':
In addition, when our application detects a technical error (for example, a failure to load data), it may automatically send a report with the same technical information described above, without a screenshot and without you having to submit it, with a maximum of [3] reports per session. The same data is hidden before leaving your browser.
If you enable "ask" mode
If our application detects an error, it may show you a prompt inviting you to report it. Information is only sent if you accept and submit the form.
If you use the AI summary
To speed up diagnosis, our team may generate an automatic summary of your report. This summary is generated in our team's browser or, if that is not possible, through an artificial intelligence service from our provider, based on the report information that has already been hidden. It is not used to train models.
Checklist before publishing
- Replace all fields in square brackets.
- If you do not use
setUser(), remove the sentence about associating the report with the person. - Use your project's actual retention (Dashboard → Project).
- If your app displays sensitive data on screen (health, finance, documents), mark it with
wutbug-maskorwutbug-blockbefore publishing. See Privacy and masking. - If your users are in the EU, check whether you need consent or whether legitimate interest applies, and mention international transfers with their safeguards (standard contractual clauses). See our DPA and the list of subprocessors.
- If your users are in California, Wutbug acts as a "service provider": it does not sell or share their data.