Terms of Service

These Terms of Service ("Terms") govern the use of Wutbug (the "Service"), offered by [Company legal name], Tax ID (RUT) [Tax ID (RUT)], with its registered address at [Address], Chile ("Wutbug", "we", "us"). By creating an account, installing the SDK or using the Service, you accept these Terms on your own behalf and, where applicable, on behalf of the organization you represent ("Customer", "you").

#1. The Service

Wutbug allows the people who use your web applications ("End Users") to report problems through a widget installed in your application (the "SDK"). Each report may include a description, a screenshot, a DOM recording of the last few minutes, console and network logs, device information and the data your application provides to the SDK. Your team reviews reports in the Wutbug panel (the "Dashboard"), through the API, through MCP or through integrations with third-party tools.

#2. Account and teams

• You must provide truthful information and keep your credentials, tokens and secret keys (sk_…, wbt_…) confidential.
• You are responsible for the activity carried out with your account, for the people you invite to your team, and for assigning them the appropriate role.
• You must be at least 18 years old, or of legal age in your country, to enter into an agreement for the Service.
• You may delete your account or your team at any time from the Dashboard.

#3. Acceptable use

You may not use the Service to:

• Collect End User data without a valid legal basis or without the information required by applicable law.
• Intentionally capture special-category data (health, biometrics, complete financial data, credentials) without applying the available masking tools.
• Install the SDK on sites that you do not manage or without the authorization of their owner.
• Send unlawful or malicious content, or content that infringes third-party rights.
• Attempt to breach the security of the Service, circumvent usage limits or quotas, or reverse engineer the Service except as permitted by law.
• Resell the Service without a written agreement.

We may suspend accounts or projects that breach this section, giving you notice where reasonable.

#4. Your data and your End Users' data

• You are the controller of the personal data of your End Users that is captured with the SDK. Wutbug processes it as a processor on your behalf, under the Data Processing Agreement, which forms part of these Terms.
• You are responsible for informing your End Users and obtaining their consent where the law requires it. We offer a suggested text for your privacy policy.
• Configuring masking, retention, auto-capture and integrations is your decision and responsibility. The default values are designed to minimize data, but they do not replace your own assessment.
• You retain all rights to your data. You grant us only the license necessary to provide, maintain and protect the Service.
• We may use aggregated and anonymized metrics about the use of the Service to improve it. We do not use the content of reports to train artificial intelligence models.

#5. Third-party services

If you connect integrations (Slack, Linear, Jira, Notion, Asana or others) or AI assistants through MCP, we will send to those services the data you indicate. Their use is governed by the terms of those third parties, which are not Wutbug subprocessors.

#6. Plans, payments and quotas

• The prices and quotas of each plan are published at wutbug.dev and may be expressed in USD. Applicable taxes are added according to your country.
• Paid plans are charged in advance and renew automatically until you cancel them. You may cancel at any time; the plan remains active until the end of the paid period.
• If you exceed a quota, the Service may stop accepting new reports until the next period or until you change plans.
• We may change prices by giving you at least 30 days' notice; the change applies from your next renewal.
• [Refund policy: to be completed].

#7. Availability and support

We make commercially reasonable efforts to keep the Service available, but we do not guarantee that it will operate without interruption. The SDK is designed not to block your application if the Service does not respond. Support is provided at [Contact email].

#8. Intellectual property

The Service, the SDK, the Dashboard, the Wutbug brand and its documentation belong to Wutbug or its licensors. We grant you a limited, non-exclusive, non-transferable license to use them for the duration of your subscription. If you send us suggestions, we may use them without any obligation.

#9. Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own, and will use it only to perform these Terms.

#10. Warranties and limitation of liability

• The Service is provided "as is". To the extent permitted by law, we give no implied warranties of merchantability or fitness for a particular purpose.
• To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to it. We are not liable for loss of profits or indirect damages.
• These limitations do not apply to willful misconduct or gross negligence, or to non-waivable consumer rights under Ley 19.496 (Chile's consumer protection law) or other applicable laws.

#11. Indemnification

You will hold us harmless against third-party claims, including those of your End Users, arising from your breach of these Terms or of the data protection law applicable to your processing.

#12. Termination

You may terminate at any time by deleting your team or account. We may terminate or suspend the Service for material breach, non-payment or legal requirement. Upon termination, we delete your data in accordance with the deletion section of the DPA and the Privacy Policy.

#13. Changes to these Terms

We may update these Terms. If the change is material, we will notify you by email or in the Dashboard at least 30 days in advance. If you continue to use the Service after that date, the change is deemed accepted.

#14. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Chile. Any dispute will be submitted to the ordinary courts of justice of [City], Chile, without prejudice to the non-waivable rights that the law of your country grants you as a consumer.

#15. Contact

[Company legal name] · Tax ID (RUT) [Tax ID (RUT)] · [Address] · [Contact email]