Notifications and conversation

#Team emails

Each member receives an email with the first report of each problem and again when the same problem repeats 5, 10, 25… times. That way you don't get 30 emails for the same error.

Each person turns their emails on or off under Team. Slack notifications are configured separately, per project (see Integrations).

#Internal notes and mentions

Each report has an Activity section that gathers, in order, the team's internal notes, the conversation with the reporter and the history (status changes, tasks created, resolutions from Linear/Jira/Asana or from an agent via MCP).

Type @ and a teammate's name in an internal note to mention them: they receive an email with the note and the link to the report. Each person can turn off those emails with Notify me when I'm mentioned, under Project → Notifications (the preference is personal and applies across the whole team).

Internal notes are never visible to the person who reported.

#Conversation with the reporter

If the person left their email (in the form or with setUser({ email })), you can reply to them from the report:

1. You write a reply on the report (for example, to ask for more details).
2. They receive an email with your message and a link to a private page for their report.
3. On that page they see their description and the conversation, and can reply. Your team sees their reply on the report.

If the report was already resolved, the person can check The problem is still happening when replying: the report goes back to Triaged so the team looks at it again. A normal reply (for example, "thanks!") doesn't change the status.

The person's page uses a secret, unguessable link, doesn't appear in search engines and only shows their description and public messages: never the replay, console, network or internal notes.

#Notify on resolve

Enable Notify the reporter when resolved in the project's notification settings. When you mark a report as Resolved you can write them a message, and it's delivered by email. You can also do this from your coding assistant with update_report_status and notify_reporter: true (see MCP).

It's only sent if the person left their email.

#Usage limit

Team owners and admins receive an email when a project uses 80% and 100% of its monthly report quota (once per month and threshold). See Retention and limits.